Requirement to Comply - Section 32
Section 32 of the Property and Stock Agents Act 2002 (‘the Act’) Sets out the requirements for a licensee to properly supervise the business carried on by that licensee. These requirements sets out non-exhaustive but specific requirements which include the following:
(a) To properly supervise persons engaged in the business,
(b) To establish procedures designed to ensure that the provisions of the Act and any other laws relevant to the conduct of that business are complied with
(c) To monitor the conduct of business in a manner that will ensure as far as practicable that those procedures are complied with.
A failure of a licensee to comply with any of the requirements of these guidelines in connection with a business constitutes a failure to properly supervise the business and carries a maximum penalty of 200 penalty units ($22,000) in the case of a corporation or 100 penalty units ($110,000) in any other case.
We have developed a proprietary set of Policy and Procedures which are designed to assist the licensee in meeting and maintaining their obligations for the purpose of providing adequate supervision of Business Processes and Employee Conduct.
Embedded into the Manual is a set of office systems that is clear and concise for all staff and contractors to use in order to maintain a compliant systematic approach to regulated and non regulated tasks.
| LET’S SAVE NSW AGENTS $400,000 |
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Almost $400,000 in fines have been handed down in NSW during the 2019 Fair Trading blitz.
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WHAT IS INCLUDED IN YOUR PACKAGE
| Operational Procedures Manual (Physical Product A4 Binder) |
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INCLUDED SECTIONS
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| Forms and Registers (Physical Product) |
| Forms and registers as required under the Supervision Guidelines have been embedded within the above policy documents, but also provided to you separately in PDF format so as to enable each agency to print to their needs. |
| Compliant Policy (Downloadable Product) |
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Complaints Handling policy and procedures have been embedded within the Operational Procedures Manual and Employee handbook. This document is published either on the Agency’s website or provided as a downloadable document to the general public regarding the agency’s complaints handling policy. |
| Employee Induction (Online Product) |
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Employee (including persons engaged in the business) acknowledgement and undertakings in relation to their regulated duties – aligned to the Supervision Guidelines; Corporate Etiquette and Work Ethics – aligned to the Rules of Conduct.
All your employees (including persons engaged in the business) who hold a NSW License or Certificate can register to complete their induction online at no additional cost. And will also be able to download a PDF version of the Property and Stock Agents Act & Regulations. |